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Information |
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| Shipping & Returns |
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At Executive Products Inc.com, we understand how important it is
that your packages arrive promptly. Below, you will find answers to common
questions about our shipping policies and rates.
A. What are my shipping options and when will my order ship?
EPI offers 3 methods of shipping with several levels of
delivery service: Next Day delivery; 2-day delivery; and 3-5 day UPS Ground.
B. How are my shipping charges calculated?
In selecting your choice of shipping methods, please keep
in mind that the shipping charge is based on the Item Total as indicated
on the Review Your Order page during checkout. The Item Total is calculated
before taxes.
C. Can I ship parts of my order to different addresses?
Yes. You can if you split the order as you buy. For example
if you purchase three items you would have to do two transactions if you
wanted them to ship to different locations.
D. Can I ship my order using multiple shipping methods?
Yes. You can if you use the same methods described in
the above split orders description.
E. How long does my package take to arrive at its destination?
Orders are shipped Monday through Friday, excluding legal
holidays. EPI will always ship 3 day ground (UPS) to save you $$$, shipping
excluding weekends and holidays.
F. Does EPI service international destinations?
Currently, EPI ships to addresses in the United States,
Canada, and US Territories served by UPS. All international shipping will
have four choices; flat rates; per/lb rates; overnight, and express services.
G. What if I live in Alaska, Hawaii, Puerto Rico, or other US Territories?
We offer shipping based on the current rates from Federal
Express and UPS to deliver to these territories. Coming soon will be a schedule
of these charges based on flat rates and per/lb rates, overnight and express
services.
H. What if I want to ship to a P.O. Box?
Currently we do not ship to PO boxes.
Note: The timing may be altered on holidays. Some of our items are
made to order, or are pre-order items, which require additional processing
time. Some other items will ship overnight. To determine if these exceptions
apply to your shipment, please refer to the item description on the product
lists. We always try to accommodate your shipping needs however sometimes
inventory may deem otherwise. Your order will ship per your requested method
however may not ship the day you ordered it.
Please note: while we will make every effort to get your packages
to you by your desired date, EPI cannot guarantee the timely arrival of your
package. To reduce the possibility of the late arrival of a shipment, shop
early!
How do I return a package? OUR GUARANTEE:
EPI unconditionally guarantees all merchandise. If you are not completely
satisfied with your purchase, you may return it within 30 days for a full
refund of the purchase price. If you need to return your merchandise for
any reason, please complete the Return Form section included with your packing
slip. Then repack the product in the original packing materials used
to ship to you, and send it to:
Executive Products Inc
Attn: Refunds Dept
12900 Bradley Ave
Sylmar, CA, 91342
Or: Call our Product Assistance Department at (818) 833-8822 and we will
assist you.
How do I exchange an item?
Our return center can process returns/exchanges for items originally shipped
the first 30 days. If you have found another item that you would prefer over
one you have already received, we ask that you place a separate order for
the new item and that you return the unwanted item. Once the returned item
has been received at our warehouse, a credit will be issued to your account.
Please see instructions above for how to return a package.
What if my order is Incomplete?
What do I do if my order is incomplete, incorrect or damaged?
Executive Products is committed to providing excellent customer support.
If your order is incomplete, incorrect or damaged, please Contact Us via
email (info@executiveproductsinc.com)
or call us.
To order by phone: 1-818-833-8822
For callers outside of the US and Canada, please call (818) 833-8822. Our
Product Assistance hours are Monday-Friday 8 a.m. - 5 p.m. PST, Saturday
and Sunday (Closed).
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